Contact Us
For comments and/or suggestions:
Hongkong Post
Hongkong Post Headquarters
2 Connaught Place, Central, Hong Kong
24-hour Automated Enquiry System
| Tel: | (852) 2921 2222 |
|---|---|
| Fax: | (852) 2868 0094 |
| E-mail: | hkpo@hkpo.gov.hk |
Enquiry and Complaint
Send us a e-mail to enquire about our services or to lodge a complaint:
| Stamps and Philately: | spd@hkpo.gov.hk |
|---|---|
| Mail Tracing: | mto@hkpo.gov.hk |
| Others: | hkpo@hkpo.gov.hk |
Notice to Postmaster General Under Post Office Ordinance
Information and notices required to be furnished to Hongkong Post under the Post Office Ordinance may be submitted to the Postmaster General through e-mail at hkpo@hkpo.gov.hk.
Alternatively, such information and notices may be submitted to the Postmaster General at
Post Office Headquarters,
General Post Office,
2 Connaught Place,
Central, Hong Kong
The correspondence may be presented in writing, on a 1.4MB diskette or a CD-ROM in the format prescribed in General Format, Manner and Procedure for the Submission of Electronic Information under Law by virtue of the Electronic Transactions Ordinance.
The Public's Role
We welcome any comments or suggestions on the postal service. There may be occasions when, despite our best efforts, we are unable to meet our targets. In such cases you have a right to a full and prompt explanation.
Enquiry, Suggestion & Complaint
You may obtain information about postal services or lodge your suggestion and complaints through the following channels:
| General Enquiry Hotline: | 2921 2222 |
|---|---|
| Fax: | 2868 0094 |
| E-mail: | hkpo@hkpo.gov.hk |
You may contact us by phone or in writing, for any suggestions or complaints regarding the postal services, as follows:
| Postal Services on | Correspondence Address | Customer Care Hotlines | Fax No. |
|---|---|---|---|
| Counter services | General Manager (Retail Business) General Post Office, 2 Connaught Place, Central, HK. |
2525 5856 | 2868 1442 |
| Mail delivery | General Manager (Mail Distribution) M/F, Middle Road Carpark Building, 15 Middle Road, Tsim Sha Tsui, Kowloon. |
2723 3454 2923 5209 |
2312 1455 |
| Street posting boxes | General Manager (Mail Processing) 1M/F International Mail Centre, 80 Salisbury Road, Tsim Sha Tsui East, Kowloon |
HK & Outlying Islands : 2921 2328 |
2765 7363 |
Whenever possible, we will respond immediately. All suggestions or complaints will be dealt with expeditiously and an interim reply be given within 10 days.
Right of Appeal
If you still feel that your case has not been dealt with adequately, you should write to the Postmaster General, Hongkong Post Headquarters, 2 Connaught Place, Central, Hong Kong.