News
Press Release issued on 27 April 2007
Hongkong Post achieves "Gold Level" award in Co-operative Certification 2006
Hongkong Post, for the fifth successive year, has achieved Universal Postal Union's Gold Level Certification, the highest level of recognition, for its outstanding performance in Express Mail Service, known locally as Speedpost.
The Acting Postmaster General, Mr Chan Yau-fung, said the award was based on the Universal Postal Union EMS Co-operative's Audit and Measurement Programme conducted by an independent consultant among 196 Express Mail Service operators. The criteria for the award include delivery performance, timely provision of tracking data and call centre performance. "Only 14 postal administrations had the privilege to receive this highest level performance award in 2006 and Hongkong Post is honoured to be among the top teams," Mr Chan said.
"Such a pleasing result is not possible without the dedication, teamwork and high degree of professionalism of our staff engaged in providing the Speedpost service. Their collective efforts have enhanced Hongkong Post's international standing and re-affirmed our commitment to providing quality service to customers."
Director-General of the Universal Postal Union (International Bureau) Mr Edouard Dayan (left) presents the Gold Level Certificate to representative of Hongkong Post, the Director of External Affairs Mr Patrick Lin, during the General Assembly of the EMS Co-operative on April 24, in Berne, Switzerland.