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Issue No. 4 - Aug 2004
PostalPlus for SME
Issue No. 4 - Aug 2004
Latest News of Hong Kong Association for Customer Service Excellence
Hong Kong Association for Customer Service Excellence (HKACE) has been established for four years, with 12 membership organizations coming from different business sectors. It is committed to promote quality customer service in the market and Hongkong Post is also one of the membership organizations. We have extracted the following useful news from HKACE for your reference :
- To promote a customer-focused service culture in Hong Kong, HKACE will organize the 3rd SME Customer Service Excellence Award to pay tribute to those who perform excellent customer service. There are two categories: the Organization Award and Individual Award. Employees from SMEs that are non-manufacturing firms with fixed service locations are cordially invited to participate in the Award. Panel judges include representatives from the Award Organizer, relevant government departments and senior executives of SME associations. They will assess the participants according to a set of professional evaluation criteria. As a token of appreciation, winners of the two awards will get trophy, certificate and cash prize (for Individual Award winners only).
For details, please click to the following links:
Details: http://www.hkace.org/english/publications/files/Leaflet v2.pdf [PDF]
Application Form: http://www.hkace.org/english/publications/files/SME 2004 App Form--Org&Ind 1.pdf [PDF] - The total number of SMEs represents around 98% of the industrial and commercial organizations in HK, employing 60% of the total workforce in Hong Kong. Given their weight in the economy, HKACE always places high priority in the promotion of quality customer service among SMEs. As a result, educational and promotional activities like workshops, customer service competitions and site visits etc. are conducted to cultivate a customer-focused service culture amongst the SMEs. In July 2004, HKACE issues its first newsletter on Quality Customer Service Programme for SMEs to maintain closer communication with the Sector.
If you wish to view the latest issue of the newsletter, please click the following link: http://www.hkace.org/enews/index.html.
If you wish to join the Quality Customer Service Seminar for SMEs, please click to the following link: http://www.hkace.org/english/news/news_detail.php?id=35.